FAQs
Frequently asked questions about Silktide
By Ben and 2 others3 authors50 articles
- How does Silktide see websites?
- How long does a website take to test?
- When was my website last tested?
- Which languages does Silktide support?
- Which browsers does Silktide support?
- How does Silktide count pages?
- How does Silktide automatically choose which web pages to test?
- How can I reset my password?
- Can Silktide test password-protected websites?Learn how Silktide handles authenticated websites, either through HTTP authentication or setting up a custom authentication for the site.
- Does Silktide work with Single Sign-On (SSO)?
- What is the difference between Automated checks and Assisted checks?
- Can I review page headings in Silktide?
- Does Silktide respect robots.txt?
- How does Silktide handle frames and iframes?
- How does Silktide detect cookies?
- Why doesn’t Silktide offer an accessibility plugin or overlay?
- How Silktide calculates scores
- Why is the “Add a cookie disclaimer to every page” check flagging on my pages?Explains why the “Add a cookie disclaimer to every page” check can flag even when a cookie banner or footer link exists, how the check works, and what to review…
- Why is the “Link every page to a privacy policy” check flagging on my pages?Explains why the “Link every page to a privacy policy” check can flag even when a privacy policy exists, how the check works, and what to review or customise so…
- What is the Silktide Index?
- How does the Index work?
- What are the WCAG compliance levels?
- What are badges?
- If I score 100%, am I fully accessible?
- How do I unlock more recommendations?
- What do I get if I become a paying Silktide customer?
- How accurate are the results?
- How do I add my website to the Silktide Index?
- When does the Index report run?
- Will you test my website mid-month?
- How does the Silktide Index choose which pages to sample?
- Can I increase the number of pages tested or test more often?
- Why is my website marked as ‘not tested’?
- Why has my score changed when my website hasn’t?
- Do monthly report results replace the previous month’s results?
- Why don't the Silktide Index scores match my paid Silktide account?
- How can Socitm members access their free monthly report?
- Why Silktide Index scoring changed in 2023
- Who gets included in the Silktide Index?The Silktide Index includes more than just Silktide customers. Learn how websites are selected and how to request additions or updates.
- What type of data does Silktide store?
- How does Silktide security work?
- How do I download my data from Silktide?
- How do I request the destruction of customer data?
- How do I request the removal of my personal data?
- Does Silktide offer EU or US specific data hosting?
- What IP address and user agent does Silktide use?
- Migrating to Silktide's new IP addresses