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FAQs
Frequently asked questions about Silktide
How does Silktide see websites?
How Silktide calculates scores
How long does a website take to test?
When was my website last tested?
Which languages does Silktide support?
Which browsers does Silktide support?
How does Silktide count pages?
How does Silktide automatically choose which web pages to test?
How can I reset my password?
Can Silktide test password-protected websites?
Does Silktide work with Single Sign-On (SSO)?
What is the difference between Automated checks and Assisted checks?
Can I review page headings in Silktide?
Does Silktide respect robots.txt?
How does Silktide handle frames and iframes?
How does Silktide detect cookies?
Why doesn’t Silktide offer an accessibility plugin or overlay?
What is the Silktide Index?
How does the Index work?
What are the WCAG compliance levels?
What are badges?
If I score 100%, am I fully accessible?
How do I unlock more recommendations?
What do I get if I become a paying Silktide customer?
How accurate are the results?
How do I add my website to the Silktide Index?
When does the Index report run?
Will you test my website mid-month?
How does the Silktide Index choose which pages to sample?
Can I increase the number of pages tested or test more often?
Why is my website marked as ‘not tested’?
Why has my score changed when my website hasn’t?
Do monthly report results replace the previous month’s results?
Why don't the Silktide Index scores match my paid Silktide account?
How can Socitm members access their free monthly report?
Why Silktide Index scoring changed in 2023
What type of data does Silktide store?
How does Silktide security work?
How do I download my data from Silktide?
How do I request the destruction of customer data?
How do I request the removal of my personal data?
Does Silktide offer EU or US specific data hosting?
What IP address and user agent does Silktide use?
Migrating to Silktide's new IP addresses