The data Silktide stores
In most cases our users are testing websites that are on the public internet. As such, the data stored by Silktide concerns publicly available web pages.
There follows a list of data which Silktide stores which, depending on your organisation, could be considered sensitive:
Your list of users, including their names and email addresses. Logs of when users perform any action in Silktide, for example testing websites or approving spellings.
A list of any search engine keywords that you have chosen to optimize for.
Any custom checks you have designed to test your websites against, for example “all pages must avoid words in ALL CAPITALS”. These policies could theoretically be sensitive in some cases.
All website content.
Testing sensitive websites
An important consideration occurs if you test websites that are not on the public internet, for example password-protected or otherwise secured websites. Silktide records the access credentials used to access these websites such as a username and password, or the proxy authentication details required.
When a website is tested, Silktide keeps a record of each tested page including their HTML, CSS, images and other resources; screenshots of each page, and changes to those pages over time. Depending on the nature of the website, this data could be considered sensitive.
Deleting data
When a user is deleted, all of their personal information is deleted immediately, including their name and email address.
A log of their actions will remain, but is attached to an abstract identifier. This log can be deleted on request.
When a website is deleted, all configuration data (including any login details if required) are instantly deleted. Other data such as web page screenshots are earmarked for removal and permanently deleted within 30 days.
Frequently asked questions
Where is my data located geographically?
We currently hold customer data in one of three locations. For EU and UK customers, and anyone whose account URL contains "app.eu.silktide.com", all data is held in the Republic of Ireland. For customers in Oceania, and anyone whose account URL contains "app.au.silktide.com", all data is held in Australia. For customers in the rest of the world, with account URLs containing "app.us.silktide.com", all data is held in the United States.Prospective customers with preferences on where their data is stored can request their account to be made as part of one of these three regions. This must be done before the account is created, as we are not able move your account's data to a different region.
Can I install Silktide on my own premises?
Silktide is not available as an on-premise solution.Does Silktide comply with GDPR?
Yes. See our Data Processing Agreement.