Whenever a page is listed within Silktide Analytics, we often show a link to view the page within the Inspector. This can allow you to see the content of the page along with data from Silktide Analytics, such as a heatmap of frustration events that may have occurred on the page.
Sometimes, a page will be listed within an Analytics property that cannot be viewed in the Inspector. When this happens, the error message will state "Something went wrong. The URL has not been tested in Silktide. We don't yet support untested URLs, but we will soon." This will be followed by a link to contact our support team. There are a couple of reasons you could be seeing this message.
The Analytics property isn't connected to a Silktide website
The Analytics property must be connected to a website within your Silktide account. In the settings for the Analytics property, you can associate the property with one or more of your sites within Silktide. You can even synchronize the sections between your Analytics property and the Silktide website(s). Doing this step creates an association between a page's Analytics data and the page's snapshot and check scores within Silktide.
It should be noted that a website within Silktide can only be associated with one Analytics property. If multiple Analytics properties are linked to the same website, you would only be able to view pages in the Inspector from one of these properties. All other properties will produce the error message shown above when attempting to view the page.
The page wasn't tested by the associated Silktide website
If your Analytics site is connected to a website in your account, the next step is to find out why the page wasn't scanned as part of the website. Some common issues here include:
The page meets a "Deny" rule in the website's "What we test" rules, and thus was excluded from testing.
The website is set to test fewer pages than exist on the site. If a website is only testing 100 pages of a 1,000 page website, the remaining 900 pages could have Analytics data without being scanned.
The page is a slightly different variation of a URL we are testing. We treat all URLs as being unique, so a page with different capitalization or one that does / doesn't end in a "/" would not be matched with its corresponding page.
The page is behind an authentication or otherwise is a page our crawler couldn't reach. Some pages may require users to log in or otherwise fill out a form before the page can be viewed. If we haven't set up an authentication or user flow to perform these actions, our crawler may not be able to get to these pages.
View your untested pages
The Untested pages screen is added to the Inventory section of all websites associated with an Analytics property. This page will list off all pages that have received page views from the last 30 days but that have not been tested in Silktide. This can help you identify pages that should be part of your Silktide site scan.