In Silktide, permissions can be applied at both the role level (for groups of people) or at the user level (for individuals). The process is the same in either case, but using roles is usually easier to manage in the long term.
Step 1: Adjust the Everyone role
Every user automatically belongs to the Everyone role. This role cannot be removed.
Because of this, the first step in limiting access is to ensure the permissions in the Everyone role are the bare minimum that every user should have.
In some cases, it may be best to untick all permissions in the Everyone role.
In others, a baseline permission may be preferred (for example, ensuring all users have access to the Silktide Academy to support learning).
Step 2: Create new roles for teams (optional but recommended)
Create new roles for teams to make permission management easier.
For example, roles such as Marketing, Developers, or Content Editors can be created. When a new team member joins, assigning them to the correct role ensures they inherit the team’s baseline permissions automatically.
Alternatively, assign permissions directly to individual users if roles are not needed.
Step 3: Open the website settings
Set website-specific permissions in the website’s settings.
Navigate to the Overview screen for the website.
In the top-right corner of the screen, on the secondary navigation bar, select Settings.
Move to the Permissions section further down the page.
By default, this is set to Everyone. To restrict access, change this to Custom.
Step 4: Configure custom permissions
When set to Custom, a table is displayed listing all users and roles in the account.
Permissions can be assigned for each user or role using four options:
Can see – allows the user to see the website’s report in Silktide.
Can make decisions – allows decisions on issues (automatically includes “Can see”).
Can test – allows testing on the website (automatically includes “Can see”).
Can admin – allows full control, including decisions and testing (automatically includes all other permissions).
How permission checkboxes work
Permissions build on each other. For example, selecting “Can admin” also applies all three lower-level permissions.
If a permission is automatically applied from another selection, it is displayed as a black tick in a white box. These cannot be unselected directly.
To remove them, unselect the higher-level purple checkbox that granted them.
Step 5: Save your changes
After adjusting permissions, move to the bottom of the Website settings screen and select Save.
Changes take effect only after saving.
Troubleshooting permissions
Permissions may appear differently than expected.
If a role or user permission grants access to all websites, the corresponding permissions display as black ticks in white boxes. These cannot be removed here: update or remove the role or user-based permission that granted them.
Black-tick permissions (inherited ones) may remain visible after unselecting higher-level permissions. They only update after selecting Save. Until then, the screen continues to display them.